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Host Characteristics

As hosts of the 'Ilima Hotel, we express our aloha by being:

Friendly:

Kind and courteous to guests at all times and tactful in dealing with their problems.

Honest:

Building a secure relationship with our guests through mutual trust and sincerity.

Knowledgeable:

Competent in the performance of duties, willing to learn and share in a humble way.

Understanding:

Open-minded and accepting of the views and feelings of our guests and accommodating them as they are.

Caring:

Giving that extra personal attention to each guest which makes them feel special.

Responsible:

Showing respect for our guests by being dependable, prompt and conscientious.

Resourceful:

Helping our guests with their concerns and interests in a creative, patient and relaxed manner.

Cooperative:

Showing willingness and ability to work with our guests.

Please also read about our mission, vision and values.