As hosts of the 'Ilima Hotel, we express our aloha by being:
Kind and courteous to guests at all times and tactful in dealing with their problems.
Building a secure relationship with our guests through mutual trust and sincerity.
Competent in the performance of duties, willing to learn and share in a humble way.
Open-minded and accepting of the views and feelings of our guests and accommodating them as they are.
Giving that extra personal attention to each guest which makes them feel special.
Showing respect for our guests by being dependable, prompt and conscientious.
Helping our guests with their concerns and interests in a creative, patient and relaxed manner.
Showing willingness and ability to work with our guests.