'Ilima Hotel Host Characteristics
As hosts of the 'Ilima Hotel, we express our aloha by being:
Friendly: Kind and courteous to guests at all times and tactful in dealing with their problems.
Honest: Building a secure relationship with our guests through mutual trust and sincerity.
Knowledgeable: Competent in the performance of duties, willing to learn and share in a humble way.
Understanding: Open-minded and accepting of the views and feelings of our guests and accommodating them as they are.
Caring: Giving that extra personal attention to each guest which makes them feel special.
Responsible: Showing respect for our guests by being dependable, prompt and conscientious.
Resourceful: Helping our guests with their concerns and interests in a creative, patient and relaxed manner.
Cooperative: Showing willingness and ability to work with our guests.
