‘Ilima Hotel Value Statement

The 'Ilima approach is as plain and simple as the 'Ilima flower:

Vision: Seeing where we’re going and what we want to become on our journey together.

Partnership: Combining our skills and talents to work harmoniously in fulfilling our shared mission.

Caring: Showing concern for each other and our guests to bring aloha to our workplace.

Empowerment: Giving and taking responsibility for achieving our mission.

Communication: Listening well, being open to new ideas and sharing our thoughts, words and actions with our 'ohana.

Excellence: Striving to go beyond quality service so that our guests will come back and tell their friends about us.

Community: Respecting and taking pride in our relationship with the 'aina, the peoples and the host culture of Hawai'i.

Please also read about our mission, host characteristics and vision.