Hotel FAQs

Beach/Pool Towels

The Front Desk has complimentary beach/pool towels for your personal use. Please return towels to the drop box located near the pool entrance at the Front Desk. Please do not use your room towels for the beach or pool.

Cancellation Policy

A 72-hour notice is required prior to arrival; 7 days prior notice required December 21st through December 31st. Subject to one night room fee.


Check in time 3pm. Check out time noon.

Credit Cards

You are required to present a valid credit card upon check-in. The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB, MasterCard, and Visa.

Cribs/Rollaway Beds

Cribs and rollaway beds are available for an additional charge of $30 per night plus tax. Rollaway beds are not available for One Bedroom Suites.

Exercise Room/Dry Sauna

The Exercise Room consists of a treadmill, stationary bicycle, and dry sauna. Please see the Front Desk for keys and instructions on how to operate these machines. Only registered guests are allowed use of the equipment at our hotel in Waikiki Beach.

Front Desk

Hours of operation: 24 hours a day, 7 days a week.

Grocery Store

There are several small convenience stores located within 1/2 block to 2 blocks of the hotel. Safeway on Kapahulu Avenue and Don Quijote on Kaheka Street are major grocery stores located less than 2 miles away.


Hours of operation: 8am – 4pm, 7 days a week.

Ice Machine

The ice machine is located in the lobby of the hotel. Please bring your ice bucket to the Front Desk and a host will assist you.

Internet Access

High speed cable/wireless Internet access available in all guestrooms and free wireless available in the lobby. See Front Desk for wireless password.

Lanai (Balcony)

All guestrooms have a lanai equipped with a table and chairs. Please refrain from hanging articles from railing.


Coin operated washers and dryers located on floor P3. Laundry soap and fabric softener are available at the Front Desk for purchase.


The ‘Ilima Hotel is centrally located on a quiet side street in the heart of Waikiki, near the Ala Wai Canal. We are just two-blocks from the middle of world-famous Waikiki Beach, and one-block from the International Marketplace.

Luggage Storage

Luggage may be stored at the Front Desk prior to check-in or departure to the airport.


Complimentary local newspapers (Mon-Sat) are available at the Front Desk. The Sunday newspaper is available for a nominal fee.


Free limited parking available but not guaranteed. Parking is not assigned but is on a first-come first-served basis for registered guests only. Valid for one vehicle per guestroom. If the parking lot is full upon your return to the hotel, please inquire at the Front Desk for a listing of other parking locations in the area (charges may apply).


Pets are not allowed in the hotel except for service animals.

Postal Mail/Packages

Mail/Packages sent to the hotel before the guest arrives should clearly state the first/last name of the guest and arrival date. We will hold the item at the Front Desk until the guest arrives. Please place outgoing mail in Mail Drop located at the Front Desk.


Laptop compatible in-room safes are available in each guestroom.

Smoking Rooms

Smoking rooms are located on the 9th (Superior) and 10th (Deluxe) floors only and available upon request (not guaranteed). If you are not staying on a smoking floor, you will not be able to smoke on your lanai.

Swimming Pool

Hours of operation: 8am – 10pm, 7 days a week. Swimming pool located on the Lobby level. Please stop at the Front Desk prior to swimming to pick-up your pool towels.

Vending Machines

Refreshments are located in the Lobby near the swimming pool entrance.