Ilima Hotel – Statements

Ilima Hotel Statements

Mission Statement

Our essence is aloha,
Our way is service,
Our reward is `ohana.

 

Vision Statement

We, the ‘Ilima ‘Ohana are committed to a continuous reaffirmation of traditional values that reflect laulima, lokahi and laule‘a with our community, guests, families and each other. We embrace the spirits of kokua, ahonui, and malama – the true essence of “Old Hawai‘i”. We strive to provide excellence in personal and quality service. Our deep abiding aloha creates fond memories that stay in the hearts and minds of our friends and guests, always.

 

Value Statement

The ‘Ilima approach is as plain and simple as the ‘Ilima flower:

Vision:
Seeing where we’re going and what we want to become on our journey together.

Partnership:
Combining our skills and talents to work harmoniously in fulfilling our shared mission.

Caring:
Showing concern for each other and our guests to bring aloha to our workplace.

Empowerment:
Giving and taking responsibility for achieving our mission.

Communication:
Listening well, being open to new ideas and sharing our thoughts, words and actions with our ‘ohana.

Excellence:
Striving to go beyond quality service so that our guests will come back and tell their friends about us.

Community:
Respecting and taking pride in our relationship with the ‘aina, the peoples and the host culture of Hawai’i.

A MESSAGE TO OUR VALUED GUESTS

Thank you for your continued trust and support. Please be assured that during these trying times, we continue to prioritize the safety and health of our guests and team members.

The State of Hawaii has issued a mandatory 14-day quarantine for guests arriving after 12:01am on March 26, 2020. For more information, visit hawaiitourismauthority.org. As of this time, only reservations for stay dates from July 1, 2020 and onward will be available.

We are actively monitoring the COVID-19 situation, and are following all safety guidelines provided by the Centers for Disease Control and Prevention (CDC) along with Federal, State and Local health authorities. Any and all precautions are being taken to ensure that your stay with us is as safe as possible. The situation is ever-evolving, and we will continue our diligence and communication.



KAMAAINA RESERVATIONS AVAILABLE

Now accepting reservations for Hawaii Residents only for stays arriving June 16th onward. Please call us at 808-923-1877 or 1-800-801-9366 to make your reservation.

Must present valid Hawaii State ID or Hawaii State Driver’s License on check-in.