A MESSAGE TO OUR VALUED GUESTS
Thank you for your continued trust and support. Please be assured that during these trying times, we continue to prioritize the safety and health of our guests and team members.
We are actively monitoring the COVID-19 situation, and are following all safety guidelines provided by the Centers for Disease Control and Prevention (CDC) along with Federal, State and Local health authorities. Any and all precautions are being taken to ensure that your stay with us is as safe as possible. The situation is ever-evolving, and we will continue our diligence and communication.
Please visit health.hawaii.gov for the most current Covid-19 travel information to Hawaii. Beginning October 15, 2020, to be exempt from quarantine, all travelers are required to present proof of negative Covid-19 (FDA-approved NAAT) pre-test, or, proof of release by the Department of Health on check-in. The state of Hawaii is only accepting test results from these trusted testing partners hawaiicovid19.com/travel-partners. All travelers 14-day quarantine must be completed prior to check-in at the Ilima Hotel.
To ensure the safety and health of our guests and hosts, some services/amenities may be limited or suspended for the time being. Here are a few safety measures we’ve adapted to help prevent the spread of COVID-19:
ACTIVITIES – Lei-making, Ukulele Lessons, and the Chorus have been suspended to allow social distancing.
CLEANING/SANITIZATION – All high touch areas (i.e. door handles, elevators, railings, restrooms) are frequently cleaned with hospital-grade disinfectant. Hand Sanitizer is provided in lobby for everyone’s use. All hosts are required to wash their hands throughout the day for 20 seconds and use Personal Protective Equipment (PPE).
HOUSEKEEPING – Daily Housekeeping will not be provided to limit contact. Linen will be replaced every four days and a towel exchange program has been created for contactless delivery. Guest rooms will remain vacant after check-out for a 72-hour period prior to being cleaned and sanitized.
MASKS – Everyone is required to wear a face mask throughout the hotel.
SOCIAL DISTANCING –Signage and floor markers are displayed (where possible) in an effort to follow the Center of Disease Control’s (CDC) recommended six-foot distance.
THERMAL SCREENING – All hosts will have their temperature screened prior to the start of their shift.
For more information on Covid-19 and traveling to Hawaii, visit the links below:
Hawaii Tourism Authority: https://www.gohawaii.com/safe-
Hawaii Visitors and Convention Bureau: https://www.hvcb.org/
Hawaii State Department of Health: https://health.hawaii.gov/
Centers for Disease Control and Prevention: https://www.cdc.gov/