COVID-19 Message


Thank you for your continued trust and support. Please be assured that during these trying times, we continue to prioritize the safety and health of our guests and team members.

The State of Hawaii has issued a mandatory 14-day quarantine for guests arriving after 12:01am on March 26, 2020. For more information, visit As of this time, only reservations for stay dates from October 15, 2020 and onward will be available.

We are actively monitoring the COVID-19 situation, and are following all safety guidelines provided by the Centers for Disease Control and Prevention (CDC) along with Federal, State and Local health authorities. Any and all precautions are being taken to ensure that your stay with us is as safe as possible. The situation is ever-evolving, and we will continue our diligence and communication.

Travelers 14-day quarantine must be completed prior to check-in at the Ilima Hotel.  Guests will be required to present proof of negative Covid-19 pre-test, or, proof of release by the Department of Health on check-in.

To ensure the safety and health of our guests and hosts, some services/amenities may be limited or suspended for the time being.  Here are a few safety measures we’ve adapted to help prevent the spread of COVID-19:

ACTIVITIES – Lei-making, Ukulele Lessons, and the Chorus have been suspended to allow social distancing.

CLEANING/SANITIZATION –  All high touch areas (i.e. door handles, elevators, railings, restrooms) are frequently cleaned with hospital-grade disinfectant.  Hand Sanitizer is provided in lobby for everyone’s use.  All hosts are required to wash their hands throughout the day for 20 seconds and use Personal Protective Equipment (PPE).

HOUSEKEEPING – Daily Housekeeping will not be provided to limit contact. Linen will be replaced every four days and a towel exchange program has been created for contactless delivery.  Guest rooms will remain vacant after check-out for a 72-hour period prior to being cleaned and sanitized.

MASKS – Everyone is required to wear a face mask throughout the hotel.

SOCIAL DISTANCING –Signage and floor markers are displayed (where possible) in an effort to follow the Center of Disease Control’s (CDC) recommended six-foot distance.

THERMAL SCREENING – All hosts will have their temperature screened prior to the start of their shift.



For more information on Covid-19 and traveling to Hawaii, visit the links below: 

Hawaii Tourism Authority:

Hawaii Visitors and Convention Bureau:

Hawaii State Department of Health:

Centers for Disease Control and Prevention:

Now accepting reservations for Hawaii Residents and Military Personnel leaving Hawaii only. Please call us at 808-923-1877 or 1-800-801-9366 to make your reservation.

Must present valid Hawaii State ID, Hawaii State Driver’s License, or, PCS Orders on check-in.